Return & Exchanges
Items available for return for full refund within 15 days of purchase. The item must be shipped out by the 15th day after arrival. You will have 15 days after purchase to exchange. Return shipping is at customer expense. All items marked as final sale, or with a Discount Code of above 15% have been reduced in price and cannot be returned for an exchange or store credit. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact our Customer Care team and review our size chart before placing your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.
START A RETURN/EXCHANGE
To create a return please send an email to firstname.lastname@example.org with your name, order number and reason for return. Once your return is authorized, you'll receive step-by-step instructions and return label via email. Your refund will be for the amount minus return shipping.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags and hygiene labels attached. For sanitary reasons please try on swimwear over your underwear, we do not accept returns that are worn or are soiled/stained.
WHAT HAPPENS IF YOUR RETURN IS REJECTED BY OUR RETURNS DEPARTMENT?
Any items received that are not in original condition, in packaging with panty liner intact and tags attached or have stains/soiling will be immediately shipped back to you from our returns warehouse. We are unable to issue store credits on these items for sanitary reasons. Shipping costs will need to be covered.
TRACKING MY RETURN
Please allow for two weeks for processing from when we receive your return. You will receive an email once your return has been processed.
Returns do take us 8-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
Shipping charges on expedited orders are not refundable. Return and exchange shipping charges will be paid by the customer.
If you return more than $1,000.00 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.
If you receive an item that is damaged, please contact customer service immediately at email@example.com with photos of the damages.
Blonde Addiction only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal. For international customers, we will reimburse return transport costs on items with major defects, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis. In general, we will reimburse return shipping charges for minor defects a maximum of five times per year, per customer. Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time.
Blonde Addiction warranties all products to be free of such problems for the first 60 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 60 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 60 days unless the designer is willing to replace or reimburse the product at this time.